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WELCOME TO THE GREAT SMOKY
MOUNTAINS. Thank You for staying with Mill Creek Cabin
Rentals. We hope you have a wonderful stay. Please read over
the lodging policy because you will be asked to agree to it.
Please Note: You must be 21 years of age
or older to rent a cabin or chalet.
KEY CODES - On the day of your arrival,
you may call our office at 1-888-908-6066 between 1:00 and
6:00 p.m. to get the key code for your cabin.
PAYMENT -All reservations require a
deposit of ½ the total at time of booking. After your
reservation is made we will email or mail you a credit card
receipt and rental agreement for you to sign and return to our
office.
Pursuant to the provisions of the
Tennessee Code Annotated, Title 47, Chapter 18 and Title 62,
Chapter 13, Section 62-13-104(b)(3), Subdivision (D)(i),
Accommodations by Parkside, LLC discloses the following as
policy:
"All advance rent deposits, damage
deposits and balance of rent due are deposited into a bank
escrow clearing account. These deposits are considered income
to Accommodations by Parkside, LLC upon receipt and may be
used immediately. Any refund considerations are expensed from
the general books of Accommodations by Parkside, LLC on a case
by case basis."
Rates: are subject to change without
notice. ACCOMMODATIONS BY PARKSIDE, LLC will not be
responsible for errors on confirmations, e-mail, etc. In
addition to room rate there may be a processing fee and if
applicable, a pet fee.
Minimum Stays: There is a 2-night
minimum stay except on holidays. In July, October and during
special events there is a 3-night minimum. (Some holidays 4 to
5 night minimum)
Check-in Time: begins at 4:00 PM. During
peak times there may be a slight delay and your patience is
appreciated.
Check-out Time: is at 11:00 AM, an
additional charge will apply for late checkouts. However
additional days may be available, please contact our staff for
availability.
Occupancy: Occupancy is limited to the
number of people booked into that unit only. House is only
booked to accommodate the number that the house will hold per
sleeping arrangement. This number is to include all children
and adults.... Occupancy limits will be strictly enforced !!!
No house parties are allowed !!! Guests violating these rules
will be asked to leave the premises forfeiting all remaining
rent.
Cancellation Policy: If for any reason you should need to cancel, please call our office 30 days prior to your arrival at which time you may receive your deposit back less a $100 cancellation fee. On our larger cabins, 3, 4, 5 and 7 bedrooms, reservations are considered confirmed when the deposit is paid and there are no deposit refunds. In some cases, deposits can be applied to an "inventory" situation, allowing you to come at another time and use that deposit. In the event of failure of appliances, whirlpool, hot tub, central heat and air, any public utilities including satellite or cable TV, we will make every effort to correct the malfunction as soon as possible. Neither the rental company nor the property owners will be obligated to refunds in the event of failure. You are responsible for the entire booking once your reservation has been made and confirmed. There will be a $20.00 plus tax, fee for any changes made to your reservation. (Change in cabins, dates, etc.)
Refunds - All our units are privately
owned and because of such they may be removed from the rental
program due to being sold by owner. If this does occur after
placing a reservation you agree that ACCOMMODATIONS BY
PARKSIDE reserves the right to only give a total refund for
the reservation. DESCRIPTIONS AND AMENITIES ARE SUBJECT TO
CHANGE WITHOUT NOTICE. Your cabin will be inspected prior to
your arrival to make sure mechanical and non-mechanical items
are working. If something is not working please call us at
1-888-908-6066. NEITHER THE RENTAL COMPANY NOR THE PROPERTY
OWNER ARE OBLIGATED TO GIVE REPLACEMENTS OR REFUNDS IN THE
EVENT OF FAILURE OR ABSENCE OF ANY ITEMS, OR FOR ANY PUBLIC
UTILITIES. NO REFUNDS WILL BE GIVEN DUE TO EARLY DEPARTURE.
THIS INCLUDES WEATHER RELATED DEPARTURES.
Pets: As we may have guests with
allergies, we have established a NO PETS policy. If a pet is
found in a cabin, this is a violation of our policy; you will
be asked to leave forfeiting all remaining rent and any
security deposit. There will also be a $125.00 cleaning fee
charged to you, to cover the carpet and furniture cleaning.
This policy does not apply to our pet friendly homes. DOGS
ONLY. Those in pet friendly homes need to abide by pet rules
and regulations. There is a $50.00 plus tax, non-refundable
pet charge, per pet. Dogs are not to be left unattended. They
must be crated if left alone in the cabin. Owners must take
full responsibility for any damages caused by their pet. We
assume no responsibility for your pets.
Do not MOVE OR REMOVE any furnishings,
accessories or linens from your cabin for any reason, or you
will be charged.
Some of our cabins are equipped with
sophisticated electronics such as home theater rooms with
surround sound systems. If Home Theater, TV, DVD, VCR or
satellite are found disconnected, there will be a fee to you
of $100.00 to reconnect.
Bugs and Animals-Some of our cabins are
in the mountains, we do have monthly pest control, however,
you are in the mountains and you may experience critters.
Sorry for the inconvenience. Please don 't
feed the animals.
Non smoking- All of our homes
have a no smoking policy. Rules are strictly enforced.
Guests Responsibilities: Guests
will assume full responsibility for damages, excessive
cleaning charges or missing items from the chalets due to
negligence.
Refunds for Early Departure: No
refunds for any reason, this will include weather conditions
as we have reserved these days for your enjoyment.
Deposit: A Deposit of 50% of
your reservations total will secure your stay, which will be
applied toward your total. We accept Visa and MasterCard,
Money Orders and Certified checks. Your balance is due 10 days
prior to your arrival and will be charged to the credit card
we have on file unless otherwise instructed by you.
Hot Tubs: Hot tub covers will
be inspected after each rental. Damages to any cover will
result in a $350.00 charge. Please use care in removing and
replacing the cover to prevent damages. In using the hot tub
please DO NOT use any oils or bubbles in the tubs - if so,
there will be a $30.00 charge. DO NOT wear jewelry in the tub.
Wearing makeup may cause a reaction due to the chemicals used
in the tubs. Hot tubs are treated with Bromine or chlorine. If
you have sensitivity to either chemical, please do not use hot
tubs. We recommend that you shower after being in the hot tub.
If you have any medical conditions please contact your
physician before using hot tub. Use hot tub at your own risk.
Please check water temperatures in the whirlpool, bath and hot
tubs before entering.
Pool Tables: Some of our cabins
have pool tables. There will be a $15.00 charge to replace
broken pool sticks. If the felt on the pool table is damaged,
there will be a $350.00 charge to replace the felt. Please be
very careful when playing pool, so that other guests may enjoy
the use of the table too.
Telephone Service: Local phone
calls are free. However, long distance calls are blocked.
Prepaid calling cards or any other card using a 1-800 number
to access is accepted.
Satellite TV Systems: You will
be charged for any Pay per View Movie that is watched or
attempted to receive. These transactions do show on owners
billing statements. There are blocks on the systems to try and
prevent this.
Check out Procedures: in summer
set thermostat at 75 degrees, in the winter set at 60 degrees.
Fans stay on auto. Dishes used will be washed, dried and put
away in cabinets. Trash will be bagged and put in outside
garbage cans. Leave linens on bed, wet towels on bathroom
floor. The settings on the refrigerators are correct. Please
do not adjust them. If proper procedures are not taken, there
is a minimum $25.00 charge.
Guests staying at Shagbark
Community- No ATV's, RV's, Campers or Trailers. No vehicles
towing car trailers or campers are permitted. Please inform
reservations if you are towing a trailer or camper. We also
have some areas that these types of vehicles will not be
possible to get to. Some areas have limited parking. Shagbark
does not allow any massage therapy companies in their
community.
Liability: This rental program
is under the management of ACCOMMODATIONS BY PARKSIDE, LLC,
who acts only as an agent for the owners. Under no
circumstances will ACCOMMODATIONS BY PARKSIDE, LLC be
responsible for any loss, expense, damage, claims, injury,
direct or indirect consequential or otherwise. ACCOMMODATIONS
BY PARKSIDE, LLC reserves the right to refuse or discontinue
service to any person and /or rescind any contract for
accommodations or guest services. All properties are privately
owned; Management Company, ACCOMMODATIONS BY PARKSIDE, LLC,
and the homeowner will not be responsible for accidents or
injury to guests or loss of money, jewelry or valuables of any
kind. If legal action is needed guests will be responsible for
all legal fees.
WEATHER RELATED - The weather
in Tennessee sometimes cannot be predictable. In case of
impassable roads, we will try and accommodate you with another
cabin of similar type. If it is calling for inclement weather
while you are staying with us, please make sure you get all
supplies needed in case of power outage (flashlights, matches,
extra non-perishable food, bottled water, etc.).
ACCOMMODATIONS BY PARKSIDE, LLC and the individual homeowners
will not be responsible for maintaining the conditions of
roads, decks and driveways in the event of snow, ice, rain,
etc. All of our units are located on county and city roads and
are not maintained by the rental agency or homeowner.
ACCOMMODATIONS BY PARKSIDE, LLC will not perform "rescue
missions". The guest agrees to take full responsibility
for their safety as well as the passengers in the vehicle. The
guest also understands that the risk of traveling in inclement
weather may result in loss of property, damage, loss of life,
etc.
After hours calls: There may be
a fee for some after hours emergency calls. (Example: $25.00
locking yourself out, etc.)
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Signature Date
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